Q: Do you offer any special services to active traders?
A: We recognize the special needs of active traders and accommodate through Terra Nova Elite Services. This encompassing service provides an array of benefits, including a private phone line to brokers strictly dedicated to our Elite customers. For more information, please send an e-mail request to: elite@terranovatrading.com.

Q: Does Terra Nova send monthly account statements?
A: Monthly statements and trade confirmation are available through our secure Client Center and can be accessed through our Web site. These reports may be downloaded to your computer where you may then print or save the statement. For those who prefer mail, Terra Nova will happily send your confirmations and monthly statements for a nominal postage and handling fee.

Q: Am I able to view my statements and/or confirmations online? If so, what time frame are my reports and statements available for viewing?
A: Yes. To access these reports, log in to the Terra Nova Client Center (using your user name and password) and click on “confirms or monthly statement.” The trading data reports are available for viewing everyday, 24 hours a day. The trade data from the previous trading day is usually updated by 8:30 AM EST.

Q: What kind of account reports may I view online?
A: Terra Nova has created various reports and statements to monitor and display all aspects of account activity. The reports available through our secure online Client Center are as follows:

Trade Evaluator Report - examines your trades over a variety of time spans, employing 9 different parameter groupings to provide you with a better understanding of your trading activity while identifying possible trends towards more successful trades.


Profit/Loss Report - shows the profits/losses for all trades executed on one specific date or during a range of dates. Track by position, whether it's closed or still opened. Download to a spreadsheet for easy manipulation, processing and tax reporting.


Account Summary - Provides a summary of account positions and balances in your portfolio on a particular trading day.


Cash Activity - This area will allow you to view the cash activity in your account such as wires, check deposits, journal entries and fees incurred. In addition, you will be able to view the sub-accounts involved, receive descriptions of the activities and search by a range of transaction dates.


Comprehensive Report - Choose any trading date to view your beginning and ending equities, balances and positions. You will also have access to your day trades and non-day trades for that day with specific trade data, including maintenance requirements, buying power, commissions and fees.


Confirmations - View the confirmations of ALL your trade activity for a given day without all the paper. (May not include trades billed to your account "as of.")


Monthly Statements - Access your monthly balances and activities online without having to look for that paper statement. These reports are available online for three months and are in a PDF file able to be printed or saved to your records.

Note: In order to view these reports, you must have been with Terra Nova Trading for at least a one-month trading cycle.


Data Download - This utility will build and allow you to download your trading activity into a Quicken Interface File (.QIF) ready to import into your Quicken Investment Account or Microsoft Money. The Comma Delimited files will import all of your pertinent trade data for a specified time period into an Excel file.

Q: How long are my trading reports available through TerraNovaTrading.com?
A: Terra Nova maintains an extensive database of our customers’ trading data so that you can access most of your old trading reports. Currently, Terra Nova offers our customers the ability to view their trading reports from 2001 and later through the Client Center.

Q: What if I need reports earlier than what is offered online?
A: To access reports that are not available online through the Client Center, please send e-mail to support@terranovatrading detailing what reports you will need. Please include the time frame and the data needed. Note that there may be a fee to obtain archived reports.

Q: Does Terra Nova offer check-writing accounts?
A: Yes. To establish a check-writing account, you will need to submit an Access Check-Writing Account Application Package and a check for $100.00. Please note that funds in your brokerage day trading account are not available for check writing until they have been transferred from the day trading account to the check-writing account.

Q: So once I receive my checkbooks in the mail, I can start using them?
A: Checks may not be written against a day trading account. Once the check-writing account is established, free cash from the day trading account must be transferred over to the check-writing account before any checks may be written. This can be accomplished with a Journal Request Form. Complete the form and fax it to the attention of Account Services at 312-827-3696. Journal requests generally take about 24 hours to fully process.